Privacy Policy

Last Revised on January 20th, 2025

Welcome to All Voice Lab. This Privacy Policy applies to All Voice Lab services (the “Platform”), which include websites, software and related services accessed via any platform or device that link to this Privacy Policy. The Platform is provided and controlled by QUTRAN TECH PTE. LTD. with its registered address at 3 Fraser Street #04-23A DUO Tower Singapore (189352)(“All Voice Lab”, “we” or “us”).

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and otherwise process the personal information of users, and other individuals in connection with our Platform. If you do not agree with this policy, you should not use the Platform.

1.What information do we collect and use

Regarding the information we may gather about you:

Information Provided by You: Upon using our Platform, you furnish us with personal details such as your email address、User avatar, nickname. Additionally, this encompasses user-created content, and other materials you elect to upload onto our Platform.
Technical Information We Gather:In order to capture, track, and analyze crashes within the application, and improve its stability, Certain data is automatically collected when you interact with the Platform. This includes your IP address, location-related data, unique device identifiers, browsing history (with specifics on content viewed), mobile carrier info, time zone settings, device model, screen resolution, operating system, platform details, application list, and general usage patterns.
Behavioral Data Collection: To enhance the value of this product,We also monitor and collect information pertaining to your access and utilization of our Services, for instance, content you produce and upload via our Platform.
Use of Cookies and Similar Technologies: We, along with our service providers and business partners, employ cookies and similar technologies ("Cookies") to automatically gather information. This helps us measure and analyze your web page clicks and Platform usage, enhance your experience, and improve the Platform overall. Cookies are small files that, once placed on your device, enable the Platform to offer specific features and functionalities. You have the option to refuse or disable Cookies by tweaking your browser settings. As browsers vary, please refer to your browser's instructions. Note that additional steps might be necessary to refuse or disable certain Cookie types. For instance, due to the differing functionalities of browsers and mobile apps, separate steps might be required to opt out of targeted advertising Cookies in a browser versus a mobile app, which can usually be managed through device settings or app permissions. Moreover, your opt-out choice applies only to the specific browser or device in use during the opt-out process, meaning you might need to opt out separately for each browser or device. Be aware that refusing, disabling, or deleting Cookies may result in the loss of certain Platform functionalities.

2.How we use your information

As explained below, we use your information to improve, support and administer the Platform, to allow you to use its functionalities, and to fulfill and enforce our Terms of Service.

To administer the Platform (i.e. to provide our Services to you) and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes (i.e. to guarantee the Platform’s stability and security) and to solicit your feedback;
To allow you to participate in interactive features of the Platform, when you choose to do so;
To enable our messenger service to function and you can choose to delete any information in this regard on your discretion via the clear cache function within the Platform’s settings;
To help us detect abuse, fraud, and illegal activity on the Platform;
To notify you about changes to our Services;
To communicate with you;
To provide you with user support;
To comply with applicable laws and requests made by regulatory authorities;
To enforce our terms, conditions and policies.

We may also disclose your information as needed to comply with applicable law or any obligations thereunder or to cooperate with law enforcement, judicial orders, and regulatory inquiries, to enforce any applicable terms of service, and to ensure the safety and security of our business, employees, and users.

3.How we share your information

We share your information with the following parties:

Business Partners

We provide information and content to service providers who support our business, such as cloud service providers and providers of content moderation services to ensure that the Platform is a safe and enjoyable place and service providers that assist us in marketing the Platform.

Payment processors and transaction fulfillment providers: If you choose to buy coins or conduct other payment related transactions, we will share data with the relevant payment provider to facilitate this transaction. For Coin transactions, we share a transaction ID to enable us to identify you and credit your account with the correct value in coins once you have made the payment.
Analytics providers: We use analytics providers to help us in the optimisation and improvement of the Platform. Our third-party analytics providers also help us serve targeted advertisements.

For Legal Reasons

We will share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or if such use is reasonably necessary to:

comply with legal obligation, process or request;
enforce our Terms of Service and other agreements, policies, and standards, including investigation of any potential violation thereof;
detect, prevent or otherwise address security, fraud or technical issues;
protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

Sale, Merger or Other Business Transactions

We may also disclose your information to third parties:

in the event that we sell or buy any business or assets (whether a result of liquidation, bankruptcy or otherwise), in which case we will disclose your data to the prospective seller or buyer of such business or assets;
if we sell, buy, merge, are acquired by, or partner with other companies or businesses, or sell some or all of our assets. In such transactions, user information may be among the transferred assets.

4.What can you do with your information

If you have registered for an account, you may access and update certain personal information that you have provided to us by logging into your online account and using the features and functionalities available there.

In addition, you may request that we delete any personal information we hold about you on the Platform or delete your account with us via [email protected] , subject to the Terms and conditions of the Platform and applicable laws and regulations.

You have rights and choices when it comes to your information. You may be afforded certain rights under applicable laws, which may include the right to access, delete, update, or rectify your data, to be informed of the processing of your data, to file complaints with authorities, and potentially other rights.

You may be able to refuse or disable Cookies by adjusting your device browser settings. Because each browser is different, please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain types of Cookies. For example, due to differences in how browsers and mobile apps function, you may need to take different steps to opt out of Cookies used for targeted advertising in a browser and to opt out of targeted advertising for a mobile application, which you may control through your device settings or mobile app permissions. In addition, your opt-out selection is specific to the particular browser or device that you are using when you opt out, so you may need to opt-out separately for each of browser or device. If you choose to refuse, disable, or delete Cookies, some of the functionality of the Platform may no longer be available to you.

5.Where we store your personal information

Your information may be stored on servers located outside the country where you live, such as in Singapore . We maintain major servers around the world to bring you our services globally and continuously.

6.The security of your information

We take steps to ensure that your information is treated securely and in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, for example, by encryption, we cannot guarantee the security of your information transmitted through the Platform.

We have appropriate technical and organizational measures to ensure a level of security appropriate to the risk of varying likelihood and severity for the rights and freedoms of you and other users. We maintain these technical and organizational measures and will amend them from time to time to improve the overall security of our systems.

We will, from time to time, include links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

7.How long will we keep your information

We use the following criteria to determine the period for which we will keep your information:

our contractual obligations and rights in relation to the information involved;
legal obligation(s) under applicable law(s) and regulations to retain data for a certain period of time;
statute of limitations under applicable law(s);
our legitimate business purposes;
disputes or potential disputes.

After you have terminated your use of our Services, we can store your information in an aggregated and anonymised format. Notwithstanding the foregoing, we can also retain any personal information as reasonably necessary to comply with our legal obligations, allow us to resolve and litigate disputes, and to enforce our agreements.

8.Information relating to children

The Platform is not directed at children under the minimum age in your country or region. If you're under the minimum age, please do not use our Services, and do not provide any personal information to us. If you're a parent of a child under the legal age and become aware that your child has provided personal data to us, please contact us. If we find that personal information has been collected from people under the legal age, we will delete that information and terminate that person's account. If you think we collect information about children under the legal age or that is prohibited by applicable law, please contact us via [email protected]

9.Privacy Policy update

We may update or modify this Privacy Policy from time to time. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of this policy and posting the new Privacy Policy or providing any other notice required by applicable law. Your continued access to or use of the Platform after the date of the updated policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you must stop accessing or using the Platform.

10.Contact

Questions, comments and requests regarding this Policy should be addressed to:

QUTRAN TECH PTE. LTD.
Address: 3 FRASER STREET#04-23ADUO TOWER SINGAPORE (189352)

Email Address: [email protected]

Attention: Privacy Policy